Refund Policy
Last updated: July 12, 2026
This Refund Policy applies to subscriptions purchased for the EvaMind desktop application through evamind.ai. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. Free Trial
New installs include a free trial period, currently 7 days, that does not require a payment method to start. You are not charged during the trial and no card is collected. When the trial ends, the App pauses until you add a payment method and start a paid subscription at the price shown on our Pricing page and at checkout. You are only charged once you complete that checkout — there is no automatic charge at the end of the trial.
2. 14-Day Money-Back Guarantee
Once you subscribe and are charged, you can request a full refund of that first payment within 14 days of being charged, no questions asked. This guarantee applies once per customer, to a customer's first paid billing cycle only.
3. Renewals
Subscriptions renew automatically at the end of each monthly billing period unless cancelled beforehand. Renewal charges made after the initial 14-day guarantee window are generally non-refundable, except where required by applicable consumer protection law, or at our discretion in cases of demonstrated billing error or technical fault that prevented you from using the App.
4. How to Request a Refund
To request a refund, contact us at humans@evamind.ai with the email address used for your purchase, or use the refund link in your Paddle payment receipt. Approved refunds are issued by Paddle to your original payment method — card refunds typically take 3-5 business days to appear, PayPal refunds typically within 48 hours.
5. Cancellations
You can cancel your subscription at any time from your account portal (link in your confirmation and receipt emails) or by emailing humans@evamind.ai. Cancelling stops future renewal charges but, outside of the 14-day guarantee above, does not itself generate a refund for the current billing period already paid.
6. Fair Use
We reserve the right to decline refund requests that show a pattern of abuse of the free trial or money-back guarantee (for example, repeated trial-refund cycles on the same customer).
7. Contact
Questions about this Refund Policy can be sent to humans@evamind.ai.